Piefinity

We are a Leading IT and Tech Solutions Company

The Piefinity team consists of professional and experienced consultants, engineers, technicians and designers who will work with you to find the best possible solution to your IT problem.

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Our Services

Onsite Desktop Support

Install Hardware, certificates, and deployment of software.
Incident recording and updating the Client with solutions and analysis.
Liaison with the Partner Service desktop Support, L1, L2, and L3 group as needed.
Coordinate related activities with the Service Desk support teams (remote & onsite).

Migration and Rollouts

Monitor devices and install customers approved global standard images and certified software as required by the authorized user.
Maintain post-delivery authorize user/customer references and drive mapping.
Approve and deliver when fundamental assistance packs, hotfixes, PC health condition, and apply updates for EUC devices in Service reaction.

Networking Maintenance

Support services for all Internet Protocol television (IPTV) and display systems.
maintenance of network infrastructure such as firewalls, switches, Ethernet, Cisco routers, TCP/IP
VPN experience.
supporting and implementing VoIP.
work on Cisco and Juniper Routers.

Mobile Device Management

We provide support for any mobile device issues via troubleshooting
We provide support for Blackberry, IOS, and android devices utilized by a customer using remote and local support technicians as needed.
We Monitor issues of the mobile corporate-owned Devices and the collection of authorized user/customers agreements of the devices such as iPhones, IPads, Mobile phones, Blackberry even service request processors.
We provide access to monitoring the end-user phones (e.g. Skype for Business, Webex eyc) activations for all regions.

IMAC Solutions

Organize and plan establishments, de-establishments, moves, add/update for all EUC Equipment, Software, and related Services to the Client.
Manage client level satisfaction throughout the IMAC.
Monitoring of the client inventory system via manage whole the recording and collection of the required inventory.
With the endorsement of the Authorized User, back up Authorized User information, re-image End-User Computing Devices, and re-establish such Authorized User information to such End User Computing Devices. (e.g., individual inclinations drive mappings)
Install applications, certificates and deployment of software.
Perfect coordination with all the third parties such as electricians, network administrators, and telecommunication specialists .

AV & VC Room Support

VC Support: Provide support for Video meeting rooms.
AV Support: Provide support for Audiovisual equipment vendor for IMAC and Break Fix.
Help with meeting content (PowerPoint, video transfer, web-ex, outside video conferencing, webcast, exceptional audio, polling, and so on) when mentioned by Authorized User.
Schedule, and coordinate external vendor (ex. Web-ex) services in support of Authorized User events
Schedule, and organize outside seller (ex. Web-ex) administrations on the side of Authorized User occasions.
Providing access for the authorized user to maintain the position while training via documentation on how to operate audiovisual equipment.

About Us

Piefinity solutions is your trusted partner for cutting-edge IT solutions. We are an expert supplier of End User Computing & Workplace Services with 24/7 customer support. Since 2015, we have been developing innovative IT solutions with cost-effective pricing, international infrastructure, excellent communication, and minimum hours SLA.

Over the years, we have gained deep domain knowledge and expertise to develop simple yet effective IT solutions tailored to your business needs. We strive to deliver services that help your business accelerate like never before.