Onsite support, rollouts, network, data center and AV, executed by multilingual field engineers under measured SLAs, at every site across Europe.
From a single workstation to a multi country rollout. Expand any line for the deliverables included.
The same standard at every site, in every country, with consistent execution and local responsibility.
Representative engagements across the regions we cover. Names are withheld under client NDAs, but the outcomes are real.
Staged device refresh and OS migration across multiple German and Swiss sites, piloted then ramped wave by wave to keep production lines running.
A standing team of multilingual Level 2 deskside engineers embedded at a client's European headquarters, running on a continuous contract.
Active and passive Wi-Fi site surveys with heat mapping across a multi floor estate, eliminating dead zones and recabling the access layer.
One partner coordinating every site and service, with no chasing multiple vendors.
Field teams that speak your staff's language, which cuts friction on every visit.
Clear response and resolution targets, tracked and reported, not just promised.
We work across the major hardware and platform ecosystems, so it is the right tool for the job.
Round the clock remote support backed by onsite response across active regions.
Rollouts and changes are planned to keep your business productive throughout.
Headquartered in Estonia with an operations hub in Germany, dispatching engineers from the Baltics to the Iberian coast.
Piefinity's team handled our IT migration smoothly, minimizing downtime and keeping communication clear throughout.
Their onsite support is reliable and quick, always ready to solve issues before they impact our work.
Clear tiers, clear inclusions. Mix tiers across your sites and pay for the speed each location actually needs. Every request gets a written quote within one hour.
The things prospective clients ask us most often before getting started.
In major cities across our active regions we target a four hour onsite response, with next business day cover elsewhere. Exact times are fixed in your SLA and depend on site location and the tier you choose, from same day critical response to scheduled maintenance windows.
We're actively delivering in Germany, Switzerland, France, the United Kingdom, Estonia, Norway and Portugal, coordinated from our Tallinn headquarters and Munich operations hub. If you operate in a neighbouring country, ask us, because our dispatch network extends beyond the core regions on a project basis.
Tiers. Service levels range from 24×7×4 onsite response through to next business day and planned maintenance models. We scope the right tier per site and per service, so you pay for the responsiveness each location actually needs rather than a blanket rate.
Yes, and it is the model most clients choose. One partner coordinates every site, service, and engineer, with a named contact and consolidated reporting, so you are not managing a patchwork of local vendors and varying standards.
Our field engineers are multilingual and matched to the local language of each site wherever possible. Clear communication on the ground reduces friction, shortens resolution times and means your staff aren't translating technical issues themselves.
Piefinity started in 2019 because too many smaller companies were paying enterprise rates for field support that still showed up late. We keep it simple: engineers who arrive on time, speak the language of your team, and fix the problem before they leave. If anything about a quote or a visit is unclear, call me directly and we will sort it out.
Tell us about your sites and what you need. We respond with a clear, scoped plan, usually within one business day.
Onsite, remote, and everywhere between. One SLA driven partner for field IT across Europe.